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Frequently Asked Questions

Every question we get, answered in one place.

Organized by topic so you can find what you need fast — pricing, process, technical details, and support.

General

We provide web development, app development, web design, UI/UX design, graphic design, video editing and full digital marketing including SEO, Google Ads and social media management.
We're based in Dhaka, Bangladesh, and work with clients across Bangladesh, the US, UK, Europe and Australia — almost entirely remotely.
Yes. We regularly work with clients across the US, UK, Europe and Australia, with overlapping working hours and clear async communication.
We're a small, senior team by design — six people covering development, design, and marketing. No juniors learning on your budget, no rotating account managers.

Getting Started

Send a message through the contact form or email — tell us what you're building, and a project lead replies within 48 hours with next steps.
A standard business website takes 2-4 weeks from approved design to launch. Larger web apps and platforms are scoped individually after discovery.
Usually within 3-5 business days of a signed scope and deposit. Video editing and graphic design can often start sooner since they need less onboarding.
Yes. Every engagement starts with a signed scope of work, and an NDA is available on request before any project details are shared.
Tell us the outcome you want — more leads, a working prototype, a rebrand — and we'll recommend the right service instead of upselling everything.

Pricing & Payment

Pricing depends on project scope. Share your requirements on the contact form and we'll send a detailed, itemised quote within 48 hours.
Projects are split into milestones with payment tied to each deliverable — typically 40% upfront, the remainder split across build and launch.
Design and video services include revision rounds within the project scope. Development work includes bug fixes during the post-launch support window; larger scope changes are quoted separately.
Yes, for digital marketing, maintenance, and ongoing design work. One-off project services are also available with no retainer required.

Services & Technical

WordPress, PHP and modern JavaScript frameworks for web, plus native Android/iOS for apps — we pick the stack that fits your project, not the other way around.
Yes. Many of our projects are redesigns — we audit what's working, keep your SEO equity intact, and rebuild the rest.
Yes. Our team includes a Google Ads certified specialist (Search, Shopping, Display) alongside dedicated SEO and content resources — nothing is outsourced.
Yes — most clients start with a website or app build and add design, video, or marketing once that's live. Bundling usually works out cheaper than booking separately.

Support

Yes. Every project includes a handover period, and we offer monthly maintenance, hosting and growth retainers for continued support.
Bug fixes within the post-launch support window are included at no extra cost. Outside that window, we offer maintenance retainers or one-off fixes billed hourly.
Yes. Anything you share with us is used only to deliver the project or respond to your enquiry, and is never sold or shared with third parties.

Still have a question?

Ask us directly — a project lead replies within 48 hours.